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Returns

You have 5 days from the reception of your order to exchange or return your item(s)

We only accept return for items new, unused with brand and security tags attached (and protective adhesive strip for swimwear). 
Returns that do not meet our policy will not be accepted and will be sent back to the customer.

You will receive an email with all the indication requested for the shipping back.
We ask you to note the return number clearly on the package.

EXCHANGE

We offer second shipping in case of exchange. However, possible taxes and duties are in charge of the customer. Exchanges are subject to quantities availability.

REFUND

You can choose to be refunded on the credit card used for the payment, on your bank account.

DELIVERY

SNOBE delivers worldwide.

Track an order
When your order will be sent, you will receive an email with the tracking number. Simply click on TRACK NOW below your tracking number to follow your package status on the carrier website.

Out at the delivery
If you are not at home when the package is delivered, the carrier will leave a card to notify you. Follow the instructions to pick up the package or arrange a second delivery.
Send the package in a different address than billing address?
In your account, you have the possibility to manage the shipping addresses independently that the billing address.
Customs costs
Customs duties are at your charge. They vary according to the country of delivery. You can contact you local custom for more information.

TAX & DUTIES

For countries in EU, all products are submitted to Belgium VAT of 21%. The VAT is included in the prices displayed on the webstore.
All countries out of EU are submitted to customs charge. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unfortunately unable to advise the amount of these charges.

PAYMENT

We are using Paypal and countries inside EU can also pay with bank transfers.

Terms & Conditions

SNOBE website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering. We may make amendments to these terms and to the information contained in our website, without obligation to inform you in advance, so we advise you to check back often. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

INTELLECTUAL PROPERTY RIGHTS

All content on this site, including, but not limited to: informational content, graphic elements and images, and program code such as html and JavaScript are the copywrited material of Snobe and may not be reproduced in any manner without our expressed written consent.

PRICING POLICY

Prices for our products are subject to change without notice. We reserve the right at any time to discontinue any product at any time, to modify or discontinue the service (or any part or content thereof) without notice. All prices on our site are listed in Euro. The exact exchange rate that you will pay is as accurate as possible, but in general it will match very closely with the going exchange rates. All prices includes 21% Belgian TVA for shipment within E.C.

PRODUCT DISPLAY

Certain products may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information at any time (including after you have submitted your order).

STOCK AVAILABILITY

We do our best to keep the available stock accurate. It may however happen that you purchased an item out of stock. In that case, we will contact you to offer an exchange or the total refund of your order. We are under no obligation to compensate you.

PERSONAL INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

PRIVACY

Snobe respect your right to privacy.
We will only collect the information necessary to complete your order or to contact you regarding the status of your order. The information requested includes your name, phone number, email address, shipping address, and billing address.

You can change these information in your personal account when logged in our website.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

Snobe doesn’t have access or store your credit card information.
All information are managed by secured payment solutions.

We may also use your personal information to send you marketing updates but only in accordance with your preferences. At all times, you will have the opportunity to unsubscribe from our newsletter. Simply click on UNSUBSCRIBE at the bottom of each newsletter.

We do collect information about site traffic, sales, wish lists, and other commercial information but these information do not include any information which can identify you personally.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Snobe won’t rent or sell your name or personal information.
Snobe reserves the right to update this privacy policy at anytime.
If you have any question or request regarding our Privacy Policy or your personal information on www.snobe.be you can send an email to info@snobe.be

FAQ

Below are frequently asked questions, you may find the answer for yourself

CREATE AN ACCOUNT

To create an account you can click on the LOGIN tab in the left corner of every page, then on the option REGISTER for new customer. You can also create a new account after checking out in your basket, by clicking on the option REGISTER for new customer. You need to create an account in order replace an order.

PASSWORD RECOVERY

If you forgot your password, click on LOGIN tab in the left corner of every page, You will have to answer your address email in order for us to send you an email with a link to reset your password.

DEFECTIVE ITEMS

If you notice a defect on an item within 5 days from the reception of your order, please contact info@snobe.be to request a refund or exchange. Items sent back without authorization may not be accepted for a refund or exchange.

UNSUBSCRIBE TO THE NEWSLETTER

To unsubscribe from our newsletter, simply click on UNSUBSCRIBE at the bottom of every newsletter.

PURCHASE

Do I need an account to place an order?
You need to set up an account on our website in order to place an order. You can easily do it before or during making your order. Having an account will also enable you to store billing and shipping information, track past orders and build a wish list.

How will I know you received my order?
After you placed your order, you will receive an email from us acknowledging that your order has been received. Please note that this is not confirmation that your purchase has been made. We will first check everything is correct with your order, approve your payment and finally we will send you a shipment confirmation. If there are any issues with your order, we will shortly contact you by email.

VAT RECEIPT

You have the possibility to add your VAT number into your account, under the tab EDIT DETAILS.

OUT OF STOCK ITEMS

All items are subject to stock availability. If items that you have ordered are out of stock, we will try to contact you at the email address provided when you placed your order. If we cannot contact you or receive no response to our email, we may try to contact you by phone. Without any answer, we will continue to process the remaining items of your order. We will not supply a substitute product without your express authorization. Once an item is sold out it will be taken off the website at the earliest opportunity.

ADD ITEM TO AN EXISTING ORDER

If you’d like to add an item to an existing order, you can contact us by email info@snobe.be to send your request. We will do our best to help you but it may be impossible if your order had already been shipped.

CHANGE PERSONAL DETAILS AFTER THE ORDER HAS BEEN MADE

If you notice a mistake in your shipment information, you can contact us by email info@snobe.be to correct your information. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.